How Clients Can Engage with Us: Step-by-Step Process

Step 1: Initial Contact

  • Client reaches us via website contact form, WhatsApp, email, phone call, or in-person at expos/trade events.
  • They briefly describe their business needs or interest area (e.g., sourcing, compliance, e-commerce setup, technology tie-up).

Step 2: Discovery & Requirement Understanding

  • Our team schedules a free discovery call or video meeting to understand:
  • Business background
  • Type of service(s) needed
  • Country of origin/target (India or EU)
  • Timeline and expectations
  • Special requirements or constraints

Step 3: Proposal Planning

  • Based on the discussion, we prepare a customised proposal which may include:
  • Scope of work (full or partial services)
  • Deliverables
  • Estimated timelines
  • Engagement model (retainer, fixed- cost, milestone-based, etc.)
  • Quotation for professional charges (with optional packages)

Step 4: Review & Adjustments

  • Client reviews the quotation and scope.
  • If needed, we make changes or refine the services to fit the budget, timeline, or specific preferences.

Step 5: Agreement & Confirmation

  • We share a simple service agreement outlining:
  • Scope of services selected
  • Responsibilities of both parties
  • Confidentiality & compliance terms
  • Payment terms (advance/phase-wise)
  • Exit or change terms

Step 6: Onboarding & Execution

  • Once agreement is signed and advance is received:
  • Client is assigned a dedicated account/project manager.
  • We initiate the service with regular updates and clear communication.

Step 7: Progress Updates & Reporting

  • Depending on the service, client receives:
  • Daily/Weekly/monthly reports
  • Samples/photos/documents for approval
  • Feedback rounds, discussions, and fine-tuning

Step 8: Completion & Handover

  • Upon successful delivery, we:
  • Share final deliverables/reports
  • Provide support for implementation, launch, or integration
  • Offer optional ongoing support or maintenance contracts